Carrier Success & Onboarding Specialist (Trainee)

Easy4Pro; Vila Nova de Gaia; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

Easy4Pro, Porto, Portugal, is seeking a proactive Implementation and Customer Success professional to join our growing logistics SaaS team. You will report to the Head of Account Management and work closely with carriers to implement and optimize our platform, provide training, and drive retention and upselling initiatives.

Ideal candidates have a university degree in business, excellent English, strong communication and project management skills, and a customer‑oriented, analytical mindset.

Qualifications

• Must speak English fluently. Other languages are an advantage.
• University Degree, B.S. or Master, business or entrepreneurship
• A self-starter who can demonstrate a high level of organization & independence
• Strong client communication abilities and capacity to communicate regularly on the project follow up with diverse stakeholders
• Strong analytical and problem-solving skills, customer-oriented
• Experience in B2B selling digital/web applications tools
• Experience in project management
• You are also dynamic, highly motivated, rigorous, team player, hands-on, customer-oriented, flexible, helicopter view, cost-conscious, and persuasive.

Responsabilités

• Work closely with carriers to support the usage of Easy4Pro in their organization
• Be the main contact for carriers
• Analyze the market and its opportunities
• Provide training and support to carriers at the start phase
• Pro-actively coordinate and plan tasks and be aware of all aspects of carriers' projects with a high level of organization
• Customize our tool in close alignment with the carriers' requirements and evaluate their needs to offer tailor-made solutions
• Identify poor performances and take all necessary actions to ensure that their activity goes back to normal
• Understand and identify possible improvement ideas for our product according to the market's needs
• Produce all necessary tools, communication & materials to support the carriers' onboarding, training, retention & upselling
• Support your manager in daily project management
• Support the Customer Success Agents in case of an increased workload

Connaissances

English fluency

Client communication

Analytical thinking

B2B software sales

Project management

Independence

Formation

University Degree in Business or Entrepreneurship

Description du poste

Easy4Pro, Porto, Portugal, is seeking a proactive Implementation and Customer Success professional to join our growing logistics SaaS team. You will report to the Head of Account Management and work closely with carriers to implement and optimize our platform, provide training, and drive retention and upselling initiatives.

Ideal candidates have a university degree in business, excellent English, strong communication and project management skills, and a customer‑oriented, analytical mindset.