French Customer Support Specialist in Porto (No Weekends)

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Job summary

A dynamic customer support company in Porto is seeking a French Customer Support Specialist. In this role, you'll engage with clients through various channels, ensuring effective communication and issue resolution. You must be fluent in French and have at least one year of relevant experience. The position offers competitive salary, meal allowance, and relocation assistance in a supportive work environment.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.
• At least 1 year in Customer Support or related role.
• Strong analytical, leadership and communication abilities.

Responsibilities

• Respond to inquiries via phone, chat, and email with professionalism.
• Identify unique needs and provide tailored, effective resolutions.
• Partner with teammates to enhance the overall customer experience.
• Ensure accurate, up-to-date client data for smooth operations.
• Build strong client relationships through trust and quality service.

Skills

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical skills

Leadership abilities

Effective communication

Job description

Job Openings French Customer Support Specialist in Porto (No Weekends)

About the job French Customer Support Specialist in Porto (No Weekends)

Launch Your Journey as a Customer Success Specialist!

Become part of a vibrant team where innovation, collaboration, and agility are the keys to thriving in a dynamic, fast-paced environment. If you're ready to elevate your career, this is your chance!

Role Overview:

As a Customer Success Specialist, you’ll serve as the go‑to contact for clients, ensuring smooth communication and efficient issue resolution. Your personalized approach will reinforce our commitment to top‑tier support.

Key Responsibilities:

• Client Engagement: Respond to inquiries via phone, chat, and email with professionalism and care
• Customized Solutions: Identify unique needs and provide tailored, effective resolutions
• Team Collaboration: Partner with teammates to enhance the overall customer experience
• Record Keeping: Ensure accurate, up-to-date client data for smooth operations
• Service Excellence: Build strong client relationships through trust, consistency, and quality service

Requirements:

• Proficiency in French (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!