C1/C2 Dutch & B2 English Speaker?

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Health insurance

On-site position in Lisbon

22 days of annual leave

Job summary

Cross Border Talents in Lisbon, Portugal is hiring a customer service associate to support customers with product-related inquiries. You will assist customers via phone and digital channels, provide product information, and help with orders and deliveries.

The role requires fluent Dutch (C1/C2) and English (B2), strong communication and problem-solving skills, and a customer-focused attitude. It is an on-site position with rotating shifts.

Qualifications

• Proven ability to communicate in Dutch at C1/C2 level.
• Good command of English (B2) for international customers.
• Excellent communication and customer service skills.
• Problem-solving with a customer-focused attitude.

Responsibilities

• Assist customers via phone and digital channels.
• Provide product information and troubleshoot device issues.
• Handle orders, deliveries, and customer requests.
• Identify sales opportunities where appropriate.

Skills

Dutch language

English

Strong communication

Customer service mindset

Problem solving

Job description

Interested in customer service and consumer products? Join an international team supporting customers with product-related inquiries.

Your role

• Assist customers via phone and digital channels
• Provide product information and troubleshoot device issues
• Handle orders, deliveries, and customer requests
• Identify relevant sales opportunities

What we're looking for

• Dutch C1/C2 and English B2
• Strong communication and customer service skills
• Problem-solving abilities and a customer-focused attitude

What we offer

• On-site position in Lisbon, Portugal
• Monday–Sunday, 9 AM–6 PM, with rotating shifts
• 22 days of annual leave
• Health insurance