Butler (S)

Silversea; Lisboa; On-site; EUR 45,000 - 65,000; Full time

Job summary

Silversea in Lisbon seeks a seasoned luxury Butler to deliver personalized services within guest suites, ensuring privacy and impeccable attention to detail.

You will coordinate in-suite dining, amenities, and requests, while maintaining guest history and collaborating with other departments.

Fluent English is essential; additional languages are highly desirable; professional certification is preferred.

Qualifications

• Professional butler or luxury service certification is required.
• Two+ years in luxury guest-facing services.
• Fluent English (verbal and written) is required; additional languages are mandatory.
• Strong emotional intelligence and conflict-resolution know-how.

Responsibilities

• Deliver personalized Butler service by preparing and maintaining guest suites according to preferences and standards.
• Coordinate in-suite services including dining, amenities, housekeeping support, and packing/unpacking.
• Manage guest history records and collaborate with supervisors and other departments for prompt recovery of issues.
• Assist in reservations for restaurants, spa, shore excursions, and private tours as required.
• Maintain cleanliness, organization, inventory, and health compliance in suites and pantries.

Skills

Butler certification

Luxury guest services

Fluent English

Multilingual capability

Emotional intelligence

Conflict resolution

Job description

• Minimum of two (2) years Butler/guest facing services experience in a luxury environment.
• Excellent fluent English (verbal and written). Conversational in an additional languages is mandatory such as (German, Portuguese, French, Italian, Spanish, Mandarin, Chinese, Japanese, Russian, Arabic).
• Professional butler or luxury service certification such as “The International Butler Academy) is required.
• Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.
• Comprehensive understanding of ultra-luxury hospitality standards and bespoke guest service delivery.
• Mastery of formal dining etiquette, silver service and in-suite fine dining presentation
• Deep understanding of VIP, celebrity, and high-net-worth guest expectations.

Duties and Responsibilities:

• Deliver personalized Butler service by preparing and maintaining guest suites according to preferences and company standard
• Fully knowledgeable of the in-suite services, food and beverages, basic etiquette, amenities, functions, and system
• Coordinate and provide in-suite services including dining, amenities, housekeeping support, laundry, packing/unpacking, shoeshine and any other special request
• Maintain accurate guest history records and communicate effectively with supervisors and other departments ensuring prompt recover
• Assist in booking reservations for restaurants, spa, shore excursions and private tours as required
• Maintain cleanliness, organization, inventory, and public health compliance in suites, pantries, and assigned area