Butler Manager

Silversea; Lisboa; On-site; EUR 36,000 - 58,000; Full time

Job summary

Silversea in Portugal is seeking an experienced Butler to deliver personalized guest services aboard our luxury cruise ships. The role requires guest-facing skills, leadership, and a commitment to brand standards.

You will supervise the Butler Team, assist with VIP arrivals, and ensure orders and requests are fulfilled promptly. Shipboard experience and fluency in English are essential, with additional languages considered an asset.

Qualifications

• Minimum of two years Butler/guest facing experience in luxury hotel, resort or cruise line.
• Professional Butler or luxury service certification is an advantage
• Previous shipboard experience is highly preferred
• Excellent fluent English (verbal and written); additional languages are assets
• Excellent interpersonal and leadership skills; ability to lead and develop a culturally diverse workforce

Responsibilities

• Ensure delivery of exceptional butler services to guests
• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
• Conduct embarkation inspections of all VIP suites
• Ensure in-suite arrival procedures are executed to brand standards
• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations
• Mentor and prepare the Senior Butler for managerial responsibilities

Skills

Butler experience

Luxury service certification

Shipboard experience

English fluency

Multilingual

Education

Professional Butler Certification

Job description

• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment
• Professional Butler or luxury service certification such as \"The International Butler Academy) is an advantage
• Previous shipboard experience is highly preferred
• Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).
• Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce

Duties and Responsibilities

• Ensure delivery of exceptional butler services to guests
• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
• Conduct embarkation inspections of all VIP suites
• Ensure in-suite arrival procedures are executed to brand standards.
• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
• Mentor and prepare the Senior Butler for managerial responsibilities
• Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.