Head Waiter

COREcruitment Ltd; Lisboa; On-site; EUR 42,000 - 65,000; Full time

Job summary

COREcruitment Ltd seeks an experienced Maître D’hôtel to deliver fine dining across multiple venues and VIP events in Portugal. You will lead VIP guest services, oversee front-of-house operations and ensure compliance with hospitality standards and safety regulations.

Responsibilities include supervising multicultural teams, coordinating cross-functional service delivery, and managing client communications for event planning and logistics.

Qualifications

• Bachelor’s Degree in Hospitality Management or related field.
• Food Safety and HACCP certification (preferred).
• Minimum 6 years in luxury hospitality with 3 years in high-end standalone luxury hotels, Michelin-starred restaurants or luxury event catering.
• Strong management skills to coordinate teams and maintain service excellence and attention to detail.
• Excellent guest relationship management, communication, and listening skills to deliver exceptional hospitality experiences.
• Problem-solving and decision-making abilities to manage service recovery and operational challenges; planning and prioritising resources in a fast-paced, customer-focused environment.
• Maintain professional attire and presentation.

Responsibilities

• Lead planning, coordination and delivery of VIP, VVIP, and high-profile guest services and events.
• Oversee front-of-house operations and guest flow across the dining area.
• Ensure premium hospitality standards and resolve escalated guest concerns.
• Supervise and develop multicultural teams; coordinate cross-functional operations with other service departments.
• Monitor adherence to food safety, hygiene and company standards.
• Develop and implement ideas to improve service delivery and operational efficiency for events.
• Cross-train employees in fine dining service standards.
• Manage client communications for event planning, menu customization, venue setup and logistics.

Skills

Guest relationship mgmt

Team coordination

Communication

Attention to detail

Problem-solving

Education

Bachelor’s Degree in Hospitality Management

Food Safety & HACCP certification (preferred)

Job description

Salary Package: Market-Related + Insurances and Flights and Medical

We have an brand new opportunity for an experienced and pristine Maître D’hôtel, to deliver fine dining experience across multiple venues and VIP events in compliance with hospitality standards, food safety requirements and airport operational procedures.

• You will lead the planning, coordination, and delivery of VIP, VVIP, and high-profile guest services and events to ensure exceptional hospitality, seamless execution, and compliance with Company’s service standards.
• Lead front-of-house operations by overseeing guest flow, and service coordination across the entire dining area.
• Ensure consistent delivery of premium hospitality standards, overseeing VIP guest service, and resolving escalated guest concerns
• Supervise and develop multicultural teams and Coordinate cross-functional operations by collaborating with the other service departments.
• Monitoring adherence to food safety, hygiene, and company operating standards.
• Develop and implement innovative ideas to deliver events that improve service delivery and optimise operational efficiency.
• Develop and cross-train employees in fine dining service standards.
• Manage client communications for event planning, menu customization, venue setup, and operational logistics to ensure successful event execution.

Requirements:

• Bachelor’s Degree in Hospitality Management or a related field
• Food Safety and HACCP certification (preferred)
• Minimum 6 years of experience in luxury hospitality with 3 years of experience in High-end standalone, Luxury hotels, Michelin starred restaurants and luxury event catering.
• Strong management skills with the ability to coordinate teams and maintain service excellence and attention to details.
• Excellent guest relationship management, communication, and listening skills to deliver exceptional hospitality experiences.
• Problem-solving and decision-making abilities to manage service recovery and operational challenges effectively. Ability to plan, organize, and prioritize resources in a fast-paced, customer-focused manner.
• Maintain professional attire and presentation.