Butler Manager

Silversea; Lisboa; On-site; EUR 45,000 - 65,000; Full time

Job summary

Silversea is seeking an experienced Luxury Butler to join our onboard guest services team in Portugal. The successful candidate will have a minimum of 2 years in a Butler/guest facing role within luxury hospitality or cruise line environments and may hold a professional Butler or luxury service certification.

Fluent English is essential; additional languages are a plus. The role involves leading, coaching and mentoring the Butler Team and ensuring brand standards and exceptional guest service

Qualifications

• Minimum 2 years Butler/guest facing experience in a luxury hotel, resort or cruise line environment.
• Fluent English (verbal and written) essential; additional languages are an asset.
• Previous shipboard experience highly preferred.

Responsibilities

• Deliver exceptional butler services to guests.
• Ensure guest orders, requests and enquiries are fulfilled timely and efficiently.
• Conduct embarkation inspections of VIP suites and ensure in-suite arrival procedures meet brand standards.
• Lead, coach, train, and develop the Butler Team to deliver superior service and align with brand expectations.
• Mentor and prepare the Senior Butler for potential managerial responsibilities.
• Meet or exceed brand-defined KPIs for the Butler Team.

Skills

Butler experience

Guest facing

Leadership

Training

Multilingual ability

Education

Professional Butler or luxury service certification (The International Butler Academy)

Job description

Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment Professional Butler or luxury service certification such as\ "The International Butler Academy) is an advantage Previous shipboard experience is highly preferred Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as ( French, Spanish, Italian, Russian, mandarin, Arabic, Japanese\are an asset). Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce

Duties and Responsibilities

Ensure delivery of exceptional butler services to guests Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently Conduct embarkation inspections of all VIP suites Ensure in-suite arrival procedures are executed to brand standards. Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations. Mentor and prepare the Senior Butler for managerial responsibilities Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.