Business Systems Analyst (Finance) at team.blue Global

team.blue Global; Lisboa; Presencial; EUR 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Diversity & Inclusion

Resumo da oferta

team.blue in Lisbon, Portugal is seeking a proactive and detail-oriented Business System Analyst to support BAU ERP operations and ongoing process enhancements. You will help enable Agile delivery across ERP rollout projects, BAU evolutions, and change requests, acting as a bridge between Finance, IT and Systems teams.

Responsibilities include monitoring JIRA tickets, documenting processes, driving automation initiatives (AI-assisted workflows, RPA), and ensuring governance and clear status

Qualificações

• Bachelor’s degree in Business, IT, or a related field.
• Excellent English communication skills (written and spoken).
• 3–5 years in a Business Systems Analyst/ERP Analyst role.
• Experience managing JIRA tickets in BAU environments.
• Knowledge of ERP processes (P2P, OTC, R2R) and automation initiatives.
• Familiarity with AI tools in a Finance context and governance considerations.
• Ability to work independently in a fast-paced, international environment.

Responsabilidades

• BAU Support & Operations: monitor ERP and Finance tickets, classify, document, and track status with stakeholders.
• Process Enhancements & Automation: identify gaps, gather requirements, and design improvements incl. AI-assisted workflows.
• AI & Innovation: pilot and scale AI-driven process improvements and ensure responsible use.
• Governance & Communication: provide regular status updates and maintain process and system documentation.

Conhecimentos

English communication

Analytical thinking

Problem solving

JIRA ticketing

ERP process knowledge

Formação académica

Bachelor's degree in Business/IT or related field

Ferramentas

JIRA

UiPath

Power Automate

Copilot/ChatGPT AI tools

Descrição da oferta de emprego

This Full time on site position offers great opportunities for career growth.

Company Overview

team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.3 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services. team.blue’s brands are a mix of traditional hosting businesses offering domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.

Job Summary

We are looking for a proactive and detail-oriented Business System Analyst to support BAU operations and continuous ERP process enhancements. In this role, you will support the Finance Transformation programme by enabling Agile delivery practices across ERP rollout projects, BAU evolutives, and change requests (CRs). Acting as a key bridge between Finance, IT, and Systems teams, you will ensure effective ticket management, process improvements, and stable ERP operations across the organisation. You will also play an active role in identifying opportunities to leverage AI tools and automation to drive efficiency and smarter decision-making.

Key Responsibilities

• BAU Support & Operations Monitor BAU support activities related to ERP and Finance systems. Review, prioritise, and track JIRA tickets (incidents, service requests, and change requests). Ensure proper documentation, classification, and follow-up of tickets. Maintain clear communication with stakeholders on ticket status and ETAs.
• Process Enhancements & Automation Identify process gaps and inefficiencies in ERP and Finance workflows (P2P, OTC, R2R). Gather business requirements and translate them into functional specifications. Support the design and implementation of process improvements and automation initiatives, including AI-assisted workflows. Explore AI tools (e.g. copilots, LLM-based assistants, RPA) to automate repetitive Finance and ERP tasks. Work closely with Integration and Data teams to ensure alignment across systems.
• AI & Innovation Champion the adoption of AI and intelligent automation within Finance and ERP operations. Collaborate with IT and Data teams to pilot and scale AI-driven process improvements. Stay current with emerging AI tools and trends relevant to Finance transformation and ERP ecosystems. Support the documentation and governance of AI initiatives, ensuring responsible and compliant use.
• Governance & Communication Ensure proper tracking and reporting of BAU and enhancement activities. Support backlog grooming and prioritisation. Prepare regular status updates for stakeholders. Maintain documentation of processes, workflows, system changes, and automation solutions.

Qualifications & Experience

• Bachelor’s degree in Business, IT, or a related field.
• Excellent communication skills in English (written and spoken).
• Strong analytical and problem-solving skills with attention to detail.
• 3 to 5 years of experience in a Business Systems Analyst, ERP Analyst, or similar role.
• Experience managing JIRA tickets and working in structured BAU environments.
• Knowledge of ERP process areas (P2P, OTC, R2R) and automation initiatives.
• Familiarity with AI tools and technologies (e.g. Microsoft Copilot, ChatGPT, RPA platforms such as UiPath or Power Automate) applied in a business or Finance context.
• Understanding of responsible AI usage, data privacy, and governance considerations.
• Ability to work independently in a fast-paced, international environment.

“Come as you are” Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

ESG

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.