Business Simplification & IT Governance Specialist (with French)

Salve.Lab; Lisboa; Ibrido; EUR 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Meal vouchers

TOIL (time off in lieu)

Internal mobility across international

Descrizione del lavoro

Salve.Lab, based in Lisbon, Portugal, seeks a Business Simplification & IT Governance Specialist to streamline internal operations and enhance IT governance across the organisation. You will drive simplification initiatives, manage the IT application portfolio, and coordinate change management with international stakeholders.

The role requires 2–3 years in business management and project coordination, with strong analytical, communication and data skills, plus fluency in English and French.

Competenze

• 2–3 years in business management and process improvement.
• 2–3 years project management, preferably Agile.
• Ability to translate complex processes into practical solutions.
• Experience coordinating projects and stakeholders.
• Proficient reporting and data analysis using Looker or similar tools.
• Familiarity with Google Apps Script for data transformation is advantageous.
• Knowledge of IT governance, ITIL, and IT service management concepts is desirable.
• Experience with Google Workspace and ServiceNow is a plus.
• Strong communication and international stakeholder management.
• Fluent French and English for daily communication.

Mansioni

• Support business simplification initiatives to reduce IT TCO.
• Analyse applications for consolidation, optimisation, or retirement.
• Coordinate application retirements with planning and stakeholders.
• Maintain portfolio records and data quality initiatives.
• Develop and implement change management and communication plans.
• Support IT governance across functions and sites.
• Improve application demand management workflows with IT and leadership.
• Translate requirements into process definitions and workflows.
• Coordinate testing, validation and acceptance of updated IT processes.
• Monitor new application requests from submission to acceptance.
• Register and maintain portfolio information in PM systems.
• Support data classification and monitor progress.
• Monitor process quality, documentation and milestones.
• Provide updates on requests and actions to stakeholders.
• Support incident and service management, SLAs and OLAs.
• Coordinate escalations with relevant teams to resolve issues.
• Develop reports and dashboards for operational visibility.
• Collaborate with international stakeholders for governance and continuous improvement.

Conoscenze

Business process improvement

Stakeholder communication

Project management (Agile)

Data analysis & reporting

Google Looker

Google Apps Script

IT governance concepts

ITIL basics

Google Workspace

Cross-functional collaboration

Fluent English

Fluent French

Strumenti

Google Looker

ServiceNow

Google Apps Script

Google Workspace

Descrizione del lavoro

We are looking for a Business Simplification & IT Governance Specialist to join a leading international organisation in the aerospace and technology sector, based in Lisbon, Portugal. This role combines business process improvement, IT application portfolio management, project coordination and change management, with a focus on simplifying internal operations and improving IT governance.

Responsibilities

• Support business simplification initiatives aimed at reducing total cost of ownership (TCO) across the IT application portfolio.
• Analyse existing applications and identify opportunities for consolidation, optimisation or retirement.
• Coordinate application retirement campaigns, including planning, stakeholder engagement and implementation follow-up.
• Maintain accurate application portfolio records and organise initiatives to improve data quality.
• Develop and implement change management and communication plans tailored to different business stakeholders.
• Support IT governance processes across operational and business functions.
• Review and improve application demand management workflows in collaboration with IT and site leadership teams.
• Translate business requirements into clear process definitions and operational workflows.
• Coordinate the implementation, testing, validation and business acceptance of updated IT processes.
• Monitor new business application requests throughout their lifecycle, from initial submission to final acceptance.
• Register and maintain application information within portfolio management systems.
• Support data classification activities and review application implementation progress.
• Monitor process quality, documentation and delivery milestones.
• Provide stakeholders with clear updates on application requests, implementation status and outstanding actions.
• Support incident and service management activities, including monitoring service-level agreements (SLAs) and operational-level agreements (OLAs).
• Coordinate escalations and collaborate with relevant teams to resolve service-related issues.
• Develop and maintain reports and dashboards to support operational visibility and data-driven decision-making.
• Work closely with international stakeholders to ensure consistent governance, effective communication and continuous process improvement.

Requirements

• 2-3 years of experience in business management, including stakeholder communication, negotiation and business process improvement.
• 2-3 years of project management experience, ideally using Agile methodologies.
• Strong ability to analyse complex business processes and translate them into clear, practical solutions.
• Experience coordinating projects, managing stakeholders and following up on operational deliverables.
• Practical reporting and data analysis skills, including experience creating and maintaining reports using Google Looker or comparable tools.
• Familiarity with Google Apps Script or similar automation tools for data cleaning and transformation is advantageous.
• Understanding of IT governance concepts, business application management and workflow processes, or willingness to develop these skills.
• Basic knowledge of software development concepts and IT application lifecycles.
• Familiarity with low-code and no-code technologies is advantageous.
• Understanding of IT service management principles, including ITIL, SLAs and OLAs, or willingness to learn.
• Experience using Google Workspace for collaboration, reporting and process management.
• Knowledge of ServiceNow or comparable IT service management platforms is advantageous.
• Strong organisational skills and ability to coordinate multiple activities simultaneously.
• Excellent communication, stakeholder management and problem-solving abilities.
• Ability to work effectively with international and cross-functional teams.
• Proactive approach to process improvement, change management and operational efficiency.
• Fluent French and English, both written and spoken, for daily communication.

Benefits

• Permanent, full-time employment contract.
• Hybrid working model combining office-based and remote work.
• Meal vouchers.
• TOIL (time off in lieu).
• Opportunities for internal mobility and career development across international locations.
• Modern office environment with convenient public transport connections.
• Collaborative and international working environment.
• Structured onboarding and training programmes.
• Opportunity to contribute to large-scale business simplification and IT transformation initiatives.
• Professional development within a globally established technology organisation.