Business analyst в Salesforce

GRiT Solutions; Lisboa; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Training & Certifications

GRiT Prizes

Partnership Discounts

Unique Events

Welcoming Office

Performance Pay

Job summary

GRiT Solutions in Lisbon seeks a results-oriented Business Analyst to join our Salesforce-driven projects. You will translate business needs into clear user stories and acceptance criteria, map processes, and collaborate with both business and technical teams to deliver value.

You will facilitate workshops, gather requirements, and support UAT and go-live activities within Agile delivery teams. English proficiency (B2+) is required, and experience with Salesforce ecosystems is a plus.

Qualifications

• Proven experience as a Business Analyst in Salesforce-driven projects.
• Strong skills in requirements elicitation and analysis.
• Experience translating business needs into User Stories, functional specifications, and acceptance criteria.
• Familiarity with Jira, Confluence, and Agile delivery practices.
• Excellent communication and stakeholder management skills.
• English fluency at minimum B2 level.

Skills

Business Analysis

Stakeholder Management

Requirements Elicitation

User Stories & Acceptance Criteria

Agile Methodologies

English Proficiency (B2+)

Education

Engineering / Information Systems / Management background

Tools

Salesforce (FSL/Experience Cloud)

Jira

Confluence

Job description

Описание

There's no secret to become number-one, it takes willingness to improve and determination to pursue it. At GRiT, it’s all about the journey getting there. We trust talent and intelligence are important, yet passion and perseverance are key to achieving any goal. We are Tech Passionate People with a Purpose, delivering solutions while building strong long-term relations.

Требования

• Proven experience as a Business Analyst, preferably within Salesforce-driven projects and environments
• Solid experience with Salesforce Field Service, including configuration, processes, and best practices
• Strong experience in requirements elicitation, analysis, and functional requirements management
• Experience translating business needs into clear User Stories, functional specifications, and acceptance criteria
• Solid understanding of business processes and process mapping methodologies
• Experience facilitating workshops, stakeholder interviews, and requirement gathering sessions
• Strong analytical and problem-solving skills, with the ability to identify impacts, risks, and dependencies across business processes and systems
• Excellent communication and stakeholder management skills, with experience working directly with business and technical teams
• Experience working with Agile methodologies and backlog management practices
• English fluency at minimum B2 level
• Будет плюсом: Previous experience working in Salesforce ecosystems, such as Sales Cloud, Service Cloud, Experience Cloud, Omnistudio, or related solutions; Salesforce certifications such as Business Analyst, Administrator, Service Cloud, or other Salesforce credentials; Knowledge of Salesforce platform capabilities, including configuration, flows, and integrations; Experience in digital transformation, CRM implementation, or enterprise platform projects; Familiarity with tools such as Jira, Confluence, or equivalent collaboration and project management tools; Experience working in cross-functional teams within structured delivery environments; Strong critical thinking skills and the ability to translate complex business challenges into actionable solutions; Experience supporting UAT processes, go-live activities, and change management initiatives; Valued academic background in Engineering, Information Systems, Management, or similar

Условия

• Continuous Training and Certifications
• GRiT Prizes: GRiT Baby Gift, GRiT Birthday Prize, GRiT Recommendation Prize
• Exclusive Partnerships/Discounts: (Gym, Health, Well-being, Lifestyle, Financial, etc...)
• Unique Events
• Welcoming Office (Fruit, Coffee, Pool Table, etc...)
• Competitive Compensation Pay for Performance