Business analyst in ServiceNow

Grit Solutions; Lisboa; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Continuous Training and Certifications

GRiT Prizes: Gift/Birthday/Referral

Exclusive Partnerships/Discounts

Unique Events

Welcoming Office (fruits, coffee, etc)

Competitive Compensation

Pay for Performance

Job summary

GRiT Solutions is seeking a ServiceNow professional to lead the analysis and administration of ServiceNow solutions for client projects. You will design solutions, implement configurations, and test upgrades and patches within a collaborative, dynamic environment in Lisbon, Portugal.

The role requires hands-on experience with ServiceNow, ITSM/HRSD modules, and strong SDLC knowledge, plus fluent English and proactive communication. Continuous training opportunities are provided.

Qualifications

• Hands-on experience with ServiceNow (3+ years).
• Experience with ITSM, HRSD and App Engine modules.
• Proficiency in SDLC processes and client requirement analysis.
• Fluent or good command of English; strong communication.
• Autonomy, organisation and proactive attitude.

Responsibilities

• Analyze client requirements and design ServiceNow solutions.
• Administer ServiceNow configurations, workflows and catalog items.
• Test developments, upgrades and patches within ServiceNow.
• Manage instance administration including flows, business rules, UI actions/policies, and ACLs.

Skills

ServiceNow

ITSM

HRSD

App Engine

Testing

SDLC

Analytical skills

English

Education

Bachelor’s degree

Tools

ServiceNow certifications

Job description

Описание:

We are Tech Passionate People with a Purpose, delivering solutions while building strong long-term relations. Recognizing each person’s unique contribution to our collective success, we embrace inclusion and diversity, committed to creating a respectful and socially responsible environment. People. Technology. Innovation. All-around it.

Задачи:

Business analysis and administration of ServiceNow solutions, from client requirement analysis and system design to testing of developments, upgrades and patches.

Требования:

• 3+ years of hands-on experience with ServiceNow


• Solid background in ServiceNow modules such as ITSM, HRSD and App Engine


• ServiceNow certifications


• Instance administration, including assignment rules, flows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, record producers and custom App Engine applications


• Testing of new developments, upgrades and patching on ServiceNow


• Proficiency in SDLC processes, covering client requirement analysis and system design


• Strong analytical skills and ability to multi-task


• Fluent or good command of English


• Good organizational skills, autonomy and proactivity


• Good interpersonal, written and verbal communication

Будет плюсом:

• Bachelor’s degree in Mathematics, Engineering, Science or a similar field


• ITIL certifications


• Knowledge of Agile and Scrum methodologies

Условия:

• Continuous Training and Certifications


• GRiT Prizes: GRiT Baby Gift, GRiT Birthday Prize, GRiT Recommendation Prize


• Exclusive Partnerships/Discounts: (Gym, Health, Well-being, Lifestyle, Financial, etc…)


• Unique Events


• Welcoming Office (Fruit, Coffee, Pool Table, etc.)


• Competitive Compensation


• Pay for Performance