Business Analyst - ServiceNow

Grit Solutions; Lisboa; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous Training

GRiT Prizes

Exclusive Partnerships/Discounts

Unique Events

Welcoming Office

Competitive Compensation

Pay for Performance

Descripción de la vacante

GRiT is seeking a ServiceNow Business Analyst to analyse client requirements, design ServiceNow solutions, and oversee testing, upgrades, and patches. The role emphasizes hands-on administration of ServiceNow modules including ITSM and HRSD, with a focus on SDLC processes and strong communication in English.

The ideal candidate has 3+ years of experience, relevant ServiceNow certifications, and the ability to work autonomously in a fast-paced tech environment.

Formación

• 3+ years of hands-on experience with ServiceNow.
• Solid background in ServiceNow modules such as ITSM, HRSD and App Engine.
• ServiceNow certifications.
• Instance administration, including assignment rules, flows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, record producers and custom App Engine applications.
• Testing of new developments, upgrades and patching on ServiceNow.
• Proficiency in SDLC processes, covering client requirement analysis and system design.
• Fluent or good command of English.
• Good organizational skills, autonomy and proactivity.
• Good interpersonal, written and verbal communication.

Responsabilidades

• Business analysis and administration of ServiceNow solutions, from client requirement analysis and system design to testing of developments, upgrades and patches.

Conocimientos

ServiceNow

ITSM

HRSD

App Engine

SDLC

Analytical skills

English

Autonomy

Proactivity

Multitasking

Educación

Bachelor’s degree in Mathematics/Engineering/Science

Descripción del empleo

Your ServiceNow Expertise Needed: Business Analyst Role Available!

There’s no secret to become number-one, it takes willingness to improve and determination to pursue it. At GRiT®, it’s all about the journey getting there. We trust talent and intelligence are important, yet passion and perseverance are key to achieving any goal.

We are Tech Passionate People with a Purpose, delivering solutions while building strong long-term relations.

Recognizing each person’s unique contribution to our collective success, we embrace inclusion and diversity, committed to creating a respectful and socially responsible environment.

People. Technology. Innovation. All-around it.

Are you GRiTTY enough to be part of our journey?

Job Description

Business analysis and administration of ServiceNow solutions, from client requirement analysis and system design to testing of developments, upgrades and patches.

Must-Have

• 3+ years of hands-on experience with ServiceNow
• Solid background in ServiceNow modules such as ITSM, HRSD and App Engine
• ServiceNow certifications
• Instance administration, including assignment rules, flows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, record producers and custom App Engine applications
• Testing of new developments, upgrades and patching on ServiceNow
• Proficiency in SDLC processes, covering client requirement analysis and system design
• Strong analytical skills and ability to multi-task
• Fluent or good command of English
• Good organizational skills, autonomy and proactivity
• Good interpersonal, written and verbal communication

Would Be Great If You Have

• Bachelor’s degree in Mathematics, Engineering, Science or a similar field
• ITIL certifications
• Knowledge of Agile and Scrum methodologies

What’s In It For You

• Continuous Training and Certifications
• GRiT Prizes: GRiT Baby Gift, GRiT Birthday Prize, GRiT Recommendation Prize
• Exclusive Partnerships/Discounts: (Gym, Health, Well-being, Lifestyle, Financial, etc…)
• Unique Events
• Welcoming Office (Fruit, Coffee, Pool Table, etc.)
• Competitive Compensation
• Pay for Performance

#TechWithPassion - Fuel your fire, join our tech tribe!