Braga On-site: French-Speaking E-commerce Support

Cbtalents; Braga; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

On-site in Braga

Rotating day off + Sundays off

Job summary

Cbtalents is seeking a customer service specialist for an on-site role in Braga, Portugal. You will assist customers with orders, tracking, and deliveries, and handle shipping queries and product availability.

The role requires strong communication and a friendly, problem-solving mindset to resolve issues effectively. Responsibilities include processing order modifications, cancellations, returns, and exchanges, addressing complaints, and coordinating with logistics to ensure timely follow-up.

Qualifications

• C1/C2 level in French required.
• Excellent communication and interpersonal skills expected.
• Empathetic, customer-oriented, and collaborative attitude.

Responsibilities

• Answer customer calls about orders, tracking, and delivery updates.
• Assist with shipping queries, delays, and product availability.
• Handle requests for order modifications, cancellations, returns, and exchanges.
• Address customer complaints and find suitable solutions.
• Coordinate with internal teams and logistics partners to follow up on customer requests.

Skills

French C1/C2

Communication

Interpersonal skills

Job description

Cbtalents is seeking a customer service specialist for an on-site role in Braga, Portugal. You will assist customers with orders, tracking, and deliveries, and handle shipping queries and product availability.

The role requires strong communication and a friendly, problem-solving mindset to resolve issues effectively. Responsibilities include processing order modifications, cancellations, returns, and exchanges, addressing complaints, and coordinating with logistics to ensure timely follow-up.