French-Speaking Customer Service Advisor — On-Site

Cross Border Talents; Braga; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Braga, Portugal, seeks a French-speaking Customer Service Advisor to assist customers and keep orders moving smoothly. You will handle calls about order status, track shipments, and resolve delivery questions with empathy.

Working on-site in Braga, you will coordinate with teams to resolve issues, manage order changes and returns, and ensure a positive shopping experience for French-speaking customers.

Qualifications

• Fluent French required and excellent communication.
• Empathy and a team-oriented mindset.
• Previous customer service experience is a plus.

Responsibilities

• Answer calls about order status and tracking.
• Provide updates on deliveries and delays.
• Help with product availability questions.
• Assist with order changes, cancellations, returns and exchanges.
• Handle complaints professionally and find solutions.
• Coordinate with internal teams and logistics partners to resolve issues.

Skills

Fluent French

Communication skills

Empathy

Team player

Job description

Cross Border Talents in Braga, Portugal, seeks a French-speaking Customer Service Advisor to assist customers and keep orders moving smoothly. You will handle calls about order status, track shipments, and resolve delivery questions with empathy.

Working on-site in Braga, you will coordinate with teams to resolve issues, manage order changes and returns, and ensure a positive shopping experience for French-speaking customers.