French-Speaking E‑Commerce Support Specialist – Braga

CallForTalents; Braga; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation package

Performance bonus

Meal allowance

International e-commerce experience

Job summary

CallForTalents is seeking a French-speaking Customer Support Specialist – E-Commerce in Braga, Portugal. You will help customers enjoy a smooth shopping experience across clothing, accessories, homeware, baby products and toys while resolving inquiries and issues.

This on-site, full-time role offers a competitive package, performance bonus, meal allowance, and exposure to an international e-commerce environment. You will thrive with empathy, problem-solving, and teamwork.

Qualifications

• Fluency in French.
• Excellent communication and problem‑solving skills.
• A customer‑focused mindset, empathy, and team spirit.

Responsibilities

• Assist customers with order status, tracking, deliveries, and shipping inquiries.
• Handle order modifications, cancellations, returns, and exchanges.
• Resolve customer complaints professionally and efficiently.
• Provide accurate information about product availability and inventory.
• Coordinate with internal teams and logistics partners to resolve issues and ensure customer satisfaction.

Skills

French fluency

Communication skills

Problem solving

Customer focus

Job description

CallForTalents is seeking a French-speaking Customer Support Specialist – E-Commerce in Braga, Portugal. You will help customers enjoy a smooth shopping experience across clothing, accessories, homeware, baby products and toys while resolving inquiries and issues.

This on-site, full-time role offers a competitive package, performance bonus, meal allowance, and exposure to an international e-commerce environment. You will thrive with empathy, problem-solving, and teamwork.