Bilingual Polish & Russian Support Specialist (Onsite)

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Relocation help for long-distance candidates

Supportive work environment

Training for role success

Growth opportunities

Job summary

A dynamic recruitment agency is looking for a Bilingual Polish & Russian Customer Support Representative in Lisbon. You will assist creators with platform navigation, technical issues, and monetization strategies. Ideal candidates possess strong communication skills in both languages, a problem-solving mindset and attention to detail. This role provides relocation assistance and opportunities for growth.

Qualifications

• Previous experience in customer service is a plus but not mandatory.
• Ability to quickly learn and adhere to platform guidelines and policies.

Responsibilities

• Provide guidance on monetization opportunities and channel optimization strategies.
• Stay updated with platform policies, safety, and copyright guidelines.
• Assist with account settings and resolve issues related to content ID and rights management.
• Address policy, safety, and copyright-related queries.
• Troubleshoot technical issues such as video playback and account bugs.

Skills

Strong written communication skills in Russian

Strong written communication skills in Polish

Problem-solving mindset

Attention to detail

Job description

A dynamic recruitment agency is looking for a Bilingual Polish & Russian Customer Support Representative in Lisbon. You will assist creators with platform navigation, technical issues, and monetization strategies. Ideal candidates possess strong communication skills in both languages, a problem-solving mindset and attention to detail. This role provides relocation assistance and opportunities for growth.