Russian and Polish Customer Service Specialist

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation help for long-distance candidates

Supportive work environment

Training for role success

Growth opportunities

Resumo da oferta

A dynamic recruitment agency is looking for a Bilingual Polish & Russian Customer Support Representative in Lisbon. You will assist creators with platform navigation, technical issues, and monetization strategies. Ideal candidates possess strong communication skills in both languages, a problem-solving mindset and attention to detail. This role provides relocation assistance and opportunities for growth.

Qualificações

• Previous experience in customer service is a plus but not mandatory.
• Ability to quickly learn and adhere to platform guidelines and policies.

Responsabilidades

• Provide guidance on monetization opportunities and channel optimization strategies.
• Stay updated with platform policies, safety, and copyright guidelines.
• Assist with account settings and resolve issues related to content ID and rights management.
• Address policy, safety, and copyright-related queries.
• Troubleshoot technical issues such as video playback and account bugs.

Conhecimentos

Strong written communication skills in Russian

Strong written communication skills in Polish

Problem-solving mindset

Attention to detail

Descrição da oferta de emprego

Overview

We are looking for a Bilingual Polish & Russian Customer Support Representative to join our client's team. In this role, you will assist creators in navigating platform features, optimizing their channels, and resolving technical issues. You will also ensure adherence to platform guidelines, offering excellent customer service while supporting content monetization, policy compliance, and troubleshooting.

Start Date

January 20, 2025

Working Hours

Monday to Friday, 9:00 AM – 6:00 PM (weekends off!)

Working mode

onsite

Key Responsibilities

• Provide guidance on monetization opportunities and channel optimization strategies
• Stay updated with platform policies, safety, and copyright guidelines
• Assist with account settings and resolve issues related to content ID and rights management
• Address policy, safety, and copyright-related queries, including navigation policy and ad content guidelines
• Troubleshoot technical issues such as video playback, uploading problems, account bugs, and membership concerns

Languages Required

• Russian (B2-C1)
• Polish (C1)

Other requirements

• Strong written communication skills in both languages
• Previous experience in customer service is a plus but not mandatory
• Ability to quickly learn and adhere to platform guidelines and policies
• Problem-solving mindset and attention to detail
• Residing in Lisbon or open to relocate to work onsite (relocation assistance is provided)
• EU member state passport, a valid residence card for Portugal OR a valid certificate of temporary protection

Application

If you have strong language skills, a passion for helping others, and an interest in the digital content space, we want to hear from you.

What is on the Offer

• Relocation help (applicable for candidates moving from distance over 100 km away from Lisbon)
• A supportive and dynamic work environment with growth opportunities
• Training to help you succeed in this role
• Opportunity to work with a leading platform in the digital content industry