Bilingual Patient Services Specialist

El Centro Del Barrio; Setúbal; Presencial; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

403(B) with company match

Disability insurance

Flexible Spending Account (FSA)

Wellness EAP

Travel Reimbursement

Critical Illness insurance

PTO & holidays

Resumo da oferta

CentroMed is seeking a Customer Service Representative to be the primary contact for patients at CentroMed clinic, welcoming patients into the system and ensuring a positive experience. The CSR handles registration and processing of all patients requesting health care, social services and counseling.

The CSR coordinates encounter data entry to meet deadlines and conducts patient financial reviews, billing and data summaries for annual reports and Quality Improvement activities.

Qualificações

• Education: High School Diploma or equivalent.
• Experience: General experience working in a health care setting; and experience with medical data entry preferred.
• Strong clerical skills including keyboarding and basic math.

Responsabilidades

• Register and update patient accounts in the system using full name, alias, family members, SSN, and account numbers.
• Enter charges for self-pay, insurance, and eligibility programs; reconcile daily revenue and maintain balance sheets.
• Determine patient eligibility for participation in special programs.
• Assist patients and visitors, answer phones and identify clinic.
• Understand insurance programs (Medicaid, Medicare, CHIP) and verify status via TMHP/Availity.
• Schedule patient appointments per established protocols.
• Maintain productivity and logs; update household demographics annually.
• Conduct intake interviews and verify homelessness; collect demographic info.
• Prepare required medical/dental record forms and initiate encounter forms.
• Follow up on no-shows; maintain professional appearance.
• Support clinical teams and notify clinicians in emergencies.
• Comply with safety, OSHA, and JCAHO standards; participate in Quality Improvement.
• Assist with outreach activities as assigned.

Conhecimentos

Clerical skills

Data entry

Medical office experience

Bilingual English/Spanish

Attention to detail

Customer service

Formação académica

High School Diploma

Descrição da oferta de emprego

CentroMed is seeking a Customer Service Representative to be the primary contact for patients at CentroMed clinic, welcoming patients into the system and ensuring a positive experience. The CSR handles registration and processing of all patients requesting health care, social services and counseling.

The CSR coordinates encounter data entry to meet deadlines and conducts patient financial reviews, billing and data summaries for annual reports and Quality Improvement activities.