Bilingual Operations Support (FR/EN) — Lisbon

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training and onboarding before你

Supportive team leader

Career development paths

Friendly multicultural environment

Job summary

Savior Artigos Texteis Lda in Lisbon, Portugal is hiring operations customer experts to join a multilingual team supporting an international client. Fluency in French and English is essential and your language skills will be used daily.

Key responsibilities include managing customer requests that involve operational steps and account changes, monitoring service levels, supporting the team with process knowledge, maintaining records, and contributing ideas to improve workflows.

Qualifications

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Manage customer requests that involve operational steps and account changes.
• Monitor service levels and flag issues before they affect customers.
• Support the team with process knowledge and quick problem solving.
• Maintain accurate records and reporting for the operation.
• Contribute ideas that improve workflows and customer experience.

Skills

French

English

Communication

Teamwork

Job description

Savior Artigos Texteis Lda in Lisbon, Portugal is hiring operations customer experts to join a multilingual team supporting an international client. Fluency in French and English is essential and your language skills will be used daily.

Key responsibilities include managing customer requests that involve operational steps and account changes, monitoring service levels, supporting the team with process knowledge, maintaining records, and contributing ideas to improve workflows.