Remote 1st-Line IT Support Specialist

Fujitsu Limited; Braga; Hybrid; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Remote Working Available

Permanent contract potential

Life Insurance

Private health insurance from day one

Good work-life balance with full-time

25 days holidays

Job summary

Fujitsu Limited is seeking a dedicated 1st line support specialist to manage incidents, requests and problems from users. You will provide first-line assistance for Microsoft products, operating systems, basic networking, and PCs, resolving known issues within established SLAs.

You will escalate when necessary, document actions taken, and work with the team to ensure a first-class service while developing your own skills and career in a dynamic international environment.

Responsibilities

• Provide 1st line support for incidents, problems and requests.
• Handle routine technical queries for a small set of products, such as Microsoft products, OS, basic networking, and PCs.
• Assess problems, ask relevant questions, and resolve known issues within SLAs.
• Escalate issues when beyond your scope to maintain service levels and customer satisfaction.
• Document actions taken and follow established processes for resolution.
• Collaborate with the team to deliver a first-class service and develop personally.

Job description

Fujitsu Limited is seeking a dedicated 1st line support specialist to manage incidents, requests and problems from users. You will provide first-line assistance for Microsoft products, operating systems, basic networking, and PCs, resolving known issues within established SLAs.

You will escalate when necessary, document actions taken, and work with the team to ensure a first-class service while developing your own skills and career in a dynamic international environment.