Bilingual German/English Customer Support - Hybrid Porto

Savior Artigos Texteis Lda; Porto; Hybride; EUR 12 000 - 18 000; Plein temps

Résumé du poste

Savior Artigos Texteis Lda seeks multilingual Customer Service Representatives in Porto, Portugal. The role supports an international client, handling inbound/outbound contacts with care and accuracy, using German and English daily.

Hybrid position based in Porto, offering training, guidance, and clear progression paths within a friendly, multicultural team. Excellent communication and calm, detail-oriented service are essential.

Qualifications

• Fluent level in German and English.
• Excellent written and spoken command of the languages.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsabilités

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Connaissances

German fluency

English fluency

Description du poste

Savior Artigos Texteis Lda seeks multilingual Customer Service Representatives in Porto, Portugal. The role supports an international client, handling inbound/outbound contacts with care and accuracy, using German and English daily.

Hybrid position based in Porto, offering training, guidance, and clear progression paths within a friendly, multicultural team. Excellent communication and calm, detail-oriented service are essential.