Hybrid English Customer Support Specialist – Porto

Cross Border Talents; Porto; Hybrid; EUR 12.000 - 18.000; Vollzeit

Zusammenfassung

Cross Border Talents is hiring for a customer service representative in Porto, Portugal. The role handles inbound and outbound inquiries across phone, email and chat, providing accurate answers with care.

Fluency in English is essential and interactions are logged in a case management system. We offer paid training, a supportive team leader, clear quality guidance, and opportunities for career development within a multicultural environment.

Qualifikationen

• Fluent level in English.
• Strong written and spoken communication.
• Ability to multitask across several systems.

Aufgaben

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Kenntnisse

English fluency

Customer service

Communication

Team player

Tools

Case management system

Jobbeschreibung

Cross Border Talents is hiring for a customer service representative in Porto, Portugal. The role handles inbound and outbound inquiries across phone, email and chat, providing accurate answers with care.

Fluency in English is essential and interactions are logged in a case management system. We offer paid training, a supportive team leader, clear quality guidance, and opportunities for career development within a multicultural environment.