German/English Bilingual CSR – Hybrid, Porto

Cross Border Talents; Porto; Híbrido; EUR 12.000 - 21.000; Jornada completa

Descripción de la vacante

Cross Border Talents is hiring customer service representatives in Porto to support an international client. You will handle inbound and outbound inquiries in German and English, using the provided tools and knowledge base to resolve questions with care and accuracy.

You will work in a hybrid Porto setup from 09:00 to 18:00, Monday to Friday, and join a multinational team focused on quality and customer satisfaction. Training and growth opportunities are provided to develop your career.

Formación

• Fluent level in German and English.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsabilidades

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Conocimientos

German language

English language

Written & spoken comms

Team player

Herramientas

Case management system

Knowledge base

CRM systems

Descripción del empleo

Cross Border Talents is hiring customer service representatives in Porto to support an international client. You will handle inbound and outbound inquiries in German and English, using the provided tools and knowledge base to resolve questions with care and accuracy.

You will work in a hybrid Porto setup from 09:00 to 18:00, Monday to Friday, and join a multinational team focused on quality and customer satisfaction. Training and growth opportunities are provided to develop your career.