Bilingual German-English Customer Support (Hybrid, Porto)

Cross Border Talents; Porto; Hybrid; EUR 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Paid training

Career development paths

Multicultural working environment

Zusammenfassung

Cross Border Talents in Porto is hiring customer service representatives for a bilingual German-English role in a hybrid Porto setting. You will handle inquiries via phone, email and chat, using provided tools and knowledge bases to resolve questions with accuracy.

The position emphasizes quality, productivity and customer satisfaction with training and an approachable, multicultural team environment. Growth opportunities and structured guidance are offered.

Qualifikationen

• Fluent in German and English.
• Excellent written and spoken command of the languages listed.
• Professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability and attention to detail; team-first attitude.

Aufgaben

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Kenntnisse

German language

English language

Communication skills

Attention to detail

Team player

Comfort with multiple systems

Customer service mindset

Tools

Case management system

CRM tools

Jobbeschreibung

Cross Border Talents in Porto is hiring customer service representatives for a bilingual German-English role in a hybrid Porto setting. You will handle inquiries via phone, email and chat, using provided tools and knowledge bases to resolve questions with accuracy.

The position emphasizes quality, productivity and customer satisfaction with training and an approachable, multicultural team environment. Growth opportunities and structured guidance are offered.