Bilingual French/English Support Specialist - Hybrid Growth

Cross Border Talents; Porto; Hybrid; EUR 19,000 - 28,000; Full time

Benefits offered by this job

Hybrid work in Porto

Signing bonus

Loyalty bonus after 6 months

Performance bonuses and career growth

Job summary

Cross Border Talents in Porto is seeking a dedicated Bilingual Customer Support Specialist to assist French-speaking customers by phone, email, and chat, handling account management and financial service inquiries. You will provide clear guidance and ensure a smooth, professional customer experience.

Ideal candidates have French (C1/C2) and English (B2) proficiency, at least 1 year in banking or financial services, and are based in Portugal with EU ID or Portuguese residence.

Qualifications

• French language proficiency (C1/C2) and English (B2) required.
• At least 1 year in banking/financial/insurance services.
• Must be based in Portugal with an EU ID or valid Portuguese Residence Permit.

Responsibilities

• Assist French-speaking customers via phone, email, and chat with account management and financial service inquiries.
• Provide clear guidance and ensure a smooth, professional customer experience.
• Collaborate with the team to resolve issues efficiently.

Skills

French language (C1/C2)

English language (B2)

Job description

Cross Border Talents in Porto is seeking a dedicated Bilingual Customer Support Specialist to assist French-speaking customers by phone, email, and chat, handling account management and financial service inquiries. You will provide clear guidance and ensure a smooth, professional customer experience.

Ideal candidates have French (C1/C2) and English (B2) proficiency, at least 1 year in banking or financial services, and are based in Portugal with EU ID or Portuguese residence.