Bilingual French & English Customer Support Pro | Hybrid

Cross Border Talents; Lisboa; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

On-site training

Hybrid work model

Career growth in multicultural env

Job summary

Cross Border Talents in Portugal is seeking a bilingual French & English Customer Support Representative to assist international customers, with on-site training and a hybrid work model after nesting.

You will handle inquiries in French and English, aiming for first-contact resolution, and join a multicultural team offering growth opportunities.

The role requires strong communication skills, based in Portugal or willing to relocate, with ongoing training to adapt to new processes.

Qualifications

• Fluent French required.
• Fluent English required.
• Customer support experience is an advantage.
• Strong communication skills are essential.

Responsibilities

• Support customers in French and English.
• Resolve customer queries, aiming for first-contact resolution.
• Deliver a professional and positive customer experience on every interaction.
• Adapt quickly to new processes and tools during training and nesting.

Skills

Fluent French

Fluent English

Customer support experience

Strong communication skills

Job description

Cross Border Talents in Portugal is seeking a bilingual French & English Customer Support Representative to assist international customers, with on-site training and a hybrid work model after nesting.

You will handle inquiries in French and English, aiming for first-contact resolution, and join a multicultural team offering growth opportunities.

The role requires strong communication skills, based in Portugal or willing to relocate, with ongoing training to adapt to new processes.