Bilingual French-English Customer Support Specialist Hybrid

Cross Border Talents; Lisboa; Hybrid; EUR 17,000 - 22,000; Full time

Job summary

Cross Border Talents in Portugal is seeking a bilingual French & English Customer Support Representative to join an international team. You will assist customers of a global brand in both French and English, with on-site training to start and a hybrid work schedule thereafter.

The role emphasizes first-contact resolution, professional interaction, and the ability to adapt to new processes and tools during nesting and ongoing operations.

Qualifications

• Fluent in French and English mandatory.
• Customer support experience is an advantage.
• Based in Portugal or willing to relocate.

Responsibilities

• Support customers in French and English.
• Resolve customer queries, aiming for first-contact resolution.
• Deliver a professional and positive customer experience on every interaction.
• Adapt quickly to new processes and tools during training and nesting.

Skills

Fluent French

Fluent English

Strong communication skills

Customer support experience

Job description

Cross Border Talents in Portugal is seeking a bilingual French & English Customer Support Representative to join an international team. You will assist customers of a global brand in both French and English, with on-site training to start and a hybrid work schedule thereafter.

The role emphasizes first-contact resolution, professional interaction, and the ability to adapt to new processes and tools during nesting and ongoing operations.