Bilingual French & English Customer Support - Hybrid Growth

Cross Border Talents; Lisboa; Hybrid; EUR 13,000 - 20,000; Full time

Benefits offered by this job

On-site training

Hybrid work model

Career growth

Job summary

Cross Border Talents in Portugal is seeking a bilingual French & English Customer Support Representative to support customers of a leading global brand. The role starts with on-site training and nesting, then hybrid work based on performance.

You will handle inquiries in French and English, strive for first-contact resolution, and deliver a professional experience on every interaction. The position is based in Portugal with relocation options.

Qualifications

• Fluent French and English required.
• Excellent communication skills essential.
• Customer support experience is an advantage.
• Based in Portugal or willing to relocate.

Responsibilities

• Support customers in French and English.
• Aim for first-contact resolution of queries.
• Deliver a professional and positive customer experience.
• Adapt quickly to new processes and tools during training and nesting.

Skills

Fluent French

Fluent English

Strong communication

Customer support experience

Job description

Cross Border Talents in Portugal is seeking a bilingual French & English Customer Support Representative to support customers of a leading global brand. The role starts with on-site training and nesting, then hybrid work based on performance.

You will handle inquiries in French and English, strive for first-contact resolution, and deliver a professional experience on every interaction. The position is based in Portugal with relocation options.