Bilingual Czech/English Csr — Lisbon, Global Support

Cb Talents Sp; Lisboa; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Performance-based bonus system

Structured training and onboarding

Career development in an international

Supportive and multicultural team

Resumo da oferta

Cb Talents Sp in Lisbon is looking for a Czech-English Customer Service Representative to join an international support team. You will handle inquiries in Czech and English and contribute to high-quality customer service in a structured environment.

The role offers training, onboarding, and career development in an international setting with a multicultural team. A competitive salary and performance-based bonus are provided.

Qualificações

• Czech and English communication skills required.
• Based in Lisbon, Portugal.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.
• Ability to work in a structured support environment.
• Previous customer service experience is an advantage but not mandatory.

Responsabilidades

• Handle customer inquiries via phone, email, and chat in Czech and English.
• Provide accurate and timely customer support.
• Assist customers with issue resolution and service-related questions.
• Escalate complex cases to relevant internal teams when required.
• Maintain proper documentation of customer interactions.
• Ensure high standards of customer satisfaction and service quality.

Conhecimentos

Czech language

English language

Descrição da oferta de emprego

About the job Czech English-Customer Service Rep.

We are currently hiring Customer Service Representatives to join an international support team based in Lisbon. This role is focused on delivering high-quality customer support in a structured and professional environment. This position offers the opportunity to work within a multicultural team supporting global customers while developing your career in customer service operations.

What You Will Do

• Handle customer inquiries via phone, email, and chat in Czech and English
• Provide accurate and timely customer support
• Assist customers with issue resolution and service-related questions
• Escalate complex cases to relevant internal teams when required
• Maintain proper documentation of customer interactions
• Ensure high standards of customer satisfaction and service quality

Requirements

• Czech and English communication skills required
• Currently based in Lisbon, Portugal
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Ability to work in a structured support environment
• Previous customer service experience is an advantage but not mandatory

What We Offer

• Competitive salary package
• Performance-based bonus system
• Structured training and onboarding
• Career development opportunities in an international environment
• Supportive and multicultural team culture