Netflix Customer Support Pro Multilingual Lisbon

Cb Talents; Lisboa; Presencial; EUR 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Company accommodation

Paid time off

Training pay (€18.56 gross/day)

Resumo da oferta

Netflix is expanding its Portugal operations, recruiting an Operations Customer Expert in Lisbon to deliver outstanding customer experiences. You will handle account management, billing inquiries, technical troubleshooting, and product feature guidance via phone, email, and chat.

The role requires English at B1 or higher and Castilian fluency with regional combinations, with on-site Lisbon work and a 12-month initial term, including a training period with paid days. вращ

Qualificações

• Excellent communication and interpersonal skills.
• Ability to troubleshoot and resolve customer issues.
• Comfort with digital tools and multi-channel support.

Responsabilidades

• Be the first point of contact for Netflix users across phone, email, and chat.
• Handle account management and billing inquiries.
• Troubleshoot technical issues and explain product features clearly.

Conhecimentos

Strong communication

Empathy

Problem-solving

Digital adaptability

Detail orientation

Descrição da oferta de emprego

Netflix is expanding its Portugal operations, recruiting an Operations Customer Expert in Lisbon to deliver outstanding customer experiences. You will handle account management, billing inquiries, technical troubleshooting, and product feature guidance via phone, email, and chat.

The role requires English at B1 or higher and Castilian fluency with regional combinations, with on-site Lisbon work and a 12-month initial term, including a training period with paid days. вращ