Bilingual Customer Support Advisor (Polish/English) – Porto On-site

Savior Artigos Texteis Lda; Porto; On-site; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Paid training

Career progression opportunities

Friendly, multicultural environment

Job summary

Savior Artigos Texteis Lda in Porto seeks bilingual customer service representatives to support an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy.

Fluency in Polish and English is essential, and your language skills will be used every day. This on-site role offers paid training, supportive leadership, and clear quality guidance, with career development paths available.

Qualifications

• Polish and English language fluency required.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Polish language

English language

Communication skills

Multitasking

Team player

Job description

Savior Artigos Texteis Lda in Porto seeks bilingual customer service representatives to support an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy.

Fluency in Polish and English is essential, and your language skills will be used every day. This on-site role offers paid training, supportive leadership, and clear quality guidance, with career development paths available.