Polish & English Customer Advisor – Porto On-site

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training and onboarding

Supportive team leader

Career development paths

Friendly multicultural environment

Job summary

Cross Border Talents in Porto is seeking bilingual Polish and English-speaking customer service representatives to join a multilingual team supporting an international client. You will handle inbound and outbound contacts, resolve questions with care and accuracy, and log each interaction in the case management system.

This on-site role offers paid training, a supportive team leader, clear quality guidance, and career development paths within a friendly multicultural environment.

Qualifications

• Fluent level in Polish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Reliability, attention to detail and a team-first attitude.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Polish language

English language

Communication skills

Team player

Attention to detail

Calm under pressure

Job description

Cross Border Talents in Porto is seeking bilingual Polish and English-speaking customer service representatives to join a multilingual team supporting an international client. You will handle inbound and outbound contacts, resolve questions with care and accuracy, and log each interaction in the case management system.

This on-site role offers paid training, a supportive team leader, clear quality guidance, and career development paths within a friendly multicultural environment.