Polish/English Bilingual Customer Support – Lisbon (On-site)

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Paid training

Career development

Multicultural environment

Supportive team leader

Job summary

Cross Border Talents in Lisbon is seeking a bilingual Customer Service Representative fluent in Polish and English to join a multilingual team. You will handle inbound and outbound contacts, ensuring care and accuracy in responses, and use the knowledge base to resolve queries.

This on-site role offers paid training, a supportive team leader, and clear progression paths within a multicultural environment. Shift patterns are discussed during the interview process.

Qualifications

• Fluent level in Polish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Polish language

English language

Job description

Cross Border Talents in Lisbon is seeking a bilingual Customer Service Representative fluent in Polish and English to join a multilingual team. You will handle inbound and outbound contacts, ensuring care and accuracy in responses, and use the knowledge base to resolve queries.

This on-site role offers paid training, a supportive team leader, and clear progression paths within a multicultural environment. Shift patterns are discussed during the interview process.