Bilingual Customer Advisor -

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking motivated multilingual customer service professionals to join our growing team. You’ll be the first point of contact for customers, helping them via phone, email and chat in French and English, delivering accurate information and a seamless experience.

This full-time, on-site role requires residency in Portugal and a high school diploma. You’ll collaborate with internal teams to resolve issues and enhance satisfaction while growing your career in an

Qualificações

• Fluency in French (C1/C2) and English (B2+) required.
• Strong communication skills and a proactive attitude.
• A high school diploma is required.
• Residency in Portugal with a valid residence card.
• Ability to work on-site, full-time.

Responsabilidades

• Serve as first point of contact for customers.
• Handle inquiries and provide accurate information.
• Escalate complex issues when necessary and resolve them professionally.
• Collaborate with internal teams to continuously improve customer satisfaction.

Conhecimentos

Bilingual French/English

Customer service

Phone support

Email & chat

Communication skills

Formação académica

High school diploma

Descrição da oferta de emprego

Are you a French and English speaker looking to start or grow your international career in a dynamic environment? We are looking for motivated and customer-oriented professionals to join a growing team in Lisbon.

In this role, you will be the first point of contact for customers, providing exceptional service and ensuring a seamless experience across multiple channels. You'll handle inquiries, deliver accurate information, and maintain a high level of professionalism in every interaction.

What You'll Do:

• Communicate with customers via phone, email, and chat in French and English.
• Understand and resolve customer issues efficiently and empathetically.
• Provide accurate product or service information and escalated more complex cases when necessary.
• Collaborate with internal teams to continuously improve customer satisfaction.

What Were Looking For:

• Fluency in French (C1/C2) and English (B2+) verbal and written.
• Strong communication skills and a positive, proactive attitude.
• A high school diploma (or equivalent) is required.
• Residency in Portugal with a valid residence card.
• Ability to work on-site, full-time.

Why Join:

You’ll be part of a multicultural team in one of Europe’s most vibrant cities, working in a supportive environment where growth and collaboration are valued. This is an excellent opportunity to build a solid foundation in customer experience and advance your professional skills in an international setting.