French Language Customer Support

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transport allowance

Health insurance from day 1

Welcome bonus

Airfare reimbursement (Lisbon)

Shared apartment room (Lisbon)

International environment

Resumo da oferta

Cross Border Talents in Lisbon seeks a French-speaking customer service associate to join onsite, delivering exceptional support for international brands. You will respond to inquiries by phone, email or chat, provide accurate information, and resolve questions to ensure satisfaction.

The role offers full training, a friendly team, and a path to an international career in Portugal. Fluency in French (C2) and English (B1) are required, and you must be eligible to work in Portugal.

Qualificações

• Fluency in French (C2) and good English (B1).
• Excellent communication and interpersonal skills.
• Eligible to work in Portugal and onsite in Lisbon.
• Previous customer service experience is a plus, but training provided.

Responsabilidades

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate product/service information and resolve questions.
• Troubleshoot basic issues and escalate complex cases.
• Maintain detailed records of customer interactions.
• Collaborate with team to improve the service.

Conhecimentos

Fluency in French

English proficiency

Excellent communication

Interpersonal skills

Problem-solving

Organizational skills

Descrição da oferta de emprego

Do you speak French and have a passion for helping others? Join a leading company in Lisbon and launch your international career in customer service!

About the Role

We are seeking motivated and customer-focused French speakers to join our vibrant team onsite in Lisbon. In this role, you'll be the frontline voice representing top international brands, delivering an exceptional customer experience every day.

What You'll Do

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate product/service information, resolve questions, and ensure customer satisfaction
• Troubleshoot basic issues and elevate complex cases to relevant department
• Maintain detailed records of customer interactions
• Uphold a positive, solution-oriented approach to every customer interaction
• Collaborate with team members and share best practices to continually improve the service

What We Are Looking For

• Fluency in French (C2) and a good command of English (B1)
• Excellent communication and interpersonal skills
• Previous customer service experience is a plus, but not required. Full training provided!
• Strong problem-solving and organizational skills
• You must be eligible to work in Portugal and able to work onsite in Lisbon
• Accepted documentation: EU ID, Residence Card, Manifestação de Interesse, or suitable Visa (under consultation)

Benefits

• Meal allowance
• Transport allowance
• Health insurance from day 1 (with a small monthly fee; free after 6 months)
• Welcome Bonus paid in 4 installments rewarding commitment and attendance
• For Lisbon only: Airfare reimbursement (up to 400 after 6 months) & optional room in a shared apartment for up to 12 months.
• International, friendly, and supportive work environment

Application Process

1. Submission & validation
2. First call
3. Online assessments
4. Interview(s)
5. Job offer & onboarding

Ready to build a fulfilling career and make a difference for customers around the world? Apply now and become part of our diverse Lisbon family!

Confidential client, more details will be shared with shortlisted candidates.