Bilingual Basque/English Customer Support (Remote)

Cross Border Talents; Lisboa; Remote; EUR 12,000 - 21,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring customer service representatives to join a multilingual team supporting an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy, using Basque and English daily.

The role offers paid training, a supportive team leader, clear quality guidance, career development paths, and a friendly, multicultural working environment.

Qualifications

• Fluent level in Basque and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Basque

English

Job description

Cross Border Talents in Lisbon, Portugal, is hiring customer service representatives to join a multilingual team supporting an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy, using Basque and English daily.

The role offers paid training, a supportive team leader, clear quality guidance, career development paths, and a friendly, multicultural working environment.