Remote Multilingual Support Agent - Spanish/Basque/English

Cross Border Talents; Lisboa; Remote; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Paid training

Career development paths

Multicultural working environment

Job summary

Cross Border Talents is hiring multilingual Customer Service Representatives to support an international client from Lisbon, Portugal. The role focuses on inbound/outbound contacts, resolving questions with care, and using daily language skills in Spanish, Basque, and English.

The position is fully remote with 8-hour workdays, 5 days a week, and paid training plus clear quality guidance. You will join a supportive team and have opportunities for career development within a multicultural

Qualifications

• Fluent in Spanish, Basque and English.
• Excellent written and spoken command of the listed languages.
• Professional, friendly and patient communication style.
• Comfort with using computers and several systems simultaneously.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following defined processes.

Skills

Spanish

Basque

English

Tools

CRM systems

Job description

Cross Border Talents is hiring multilingual Customer Service Representatives to support an international client from Lisbon, Portugal. The role focuses on inbound/outbound contacts, resolving questions with care, and using daily language skills in Spanish, Basque, and English.

The position is fully remote with 8-hour workdays, 5 days a week, and paid training plus clear quality guidance. You will join a supportive team and have opportunities for career development within a multicultural