B2B Customer Success Lead — Launch & Adoption

Vip District; Lisboa; Presencial; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal vouchers

Flexible benefits plan

Flexible working hours

Financial assistance programmes

Team-building initiatives

Wellbeing activities

Resumo da oferta

Vip District is seeking a Customer Success Executive to own the full lifecycle of portal and app launches for B2B clients. You will build strong client relationships, coordinate cross-functional teams and proactively drive platform adoption and performance improvements.

The role emphasizes initiative, organized project management, and effective communication in a fast-changing tech environment within the Epassi Group ecosystem.

Qualificações

• Strong experience managing B2B client relationships and taking ownership of projects from start to finish.
• Excellent communication skills in written and spoken English/Portuguese.
• Analytical mindset with ability to track performance using data tools.
• Experience with CRM or Customer Success platforms is a plus.

Responsabilidades

• Own the relationship with assigned B2B clients, acting as their main contact throughout the portal and app lifecycle.
• Lead implementations from kickoff to launch, coordinating clients and internal teams for a smooth go-live.
• Manage ongoing operations, client training and support, identifying opportunities to improve the client experience.
• Develop and coordinate communications to drive platform adoption and usage; monitor KPIs and translate insights into actions.
• Coordinate with internal teams to resolve incidents and ensure client expectations are met.

Conhecimentos

B2B client relationship management

Project ownership

Excellent written and verbal comms

Portuguese C2 | English B2

Analytical skills

Proactive mindset

Excel/Google Sheets data analysis

CRM experience

Ferramentas

CRM platforms

Project management tools

AI productivity tools

Excel

Google Sheets

Descrição da oferta de emprego

Vip District is seeking a Customer Success Executive to own the full lifecycle of portal and app launches for B2B clients. You will build strong client relationships, coordinate cross-functional teams and proactively drive platform adoption and performance improvements.

The role emphasizes initiative, organized project management, and effective communication in a fast-changing tech environment within the Epassi Group ecosystem.