VP, Customer Success & Strategic Growth

Hexa People; Porto; Presencial; EUR 80 000 - 120 000; Tempo integral

Resumo da oferta

A leading company in customer experience solutions is seeking a Vice-President of Customer Success to drive customer-centric initiatives and improve retention. The ideal candidate will have a track record of leadership in customer success or account management, strong strategic thinking skills, and proficiency in relationship management. This role involves defining strategic direction, managing relationships with key customers, and leading multiple teams towards continuous improvement.

Qualificações

• Extensive leadership experience in customer success or account management.
• Strong strategic thinking with the ability to influence at the executive level.
• Proven experience managing large teams and fostering cross-functional collaboration.

Responsabilidades

• Define the strategic direction and vision for the Customer Success Management organization.
• Develop and implement initiatives to improve customer retention, satisfaction, and growth.
• Manage executive relationships with key customers and act as a trusted advisor.

Conhecimentos

Leadership

Strategic thinking

Communication

Relationship management

Innovation

Descrição da oferta de emprego

A leading company in customer experience solutions is seeking a Vice-President of Customer Success to drive customer-centric initiatives and improve retention. The ideal candidate will have a track record of leadership in customer success or account management, strong strategic thinking skills, and proficiency in relationship management. This role involves defining strategic direction, managing relationships with key customers, and leading multiple teams towards continuous improvement.