B2 French IT Helpdesk Specialist (L1-L2)

PrimeIT; Porto; Presencial; EUR 13 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food Allowance

Flex Benefits

Resumo da oferta

PrimeIT, based in Porto, seeks a Helpdesk/Callcenter professional with 3–6 years of IT support experience to assist international projects. You will deliver L1/L2 IT helpdesk services and analyze incidents to provide timely resolutions.

Fluency in French (B2) is mandatory. Salary ranges from €1,200 to €2,000 base, plus a Food Allowance and Flex Benefits, reflecting a mid-level role with growth opportunities.

Qualificações

• 4+ years of experience as IT Helpdesk/Support Technician (L1/L2) within the IT field.
• Experience handling L1/L2 incidents with good analytical skills.
• French language at B2 level is mandatory.

Responsabilidades

• Provide L1/L2 IT helpdesk support for international projects.
• Analyze, triage and resolve IT incidents and service requests.
• Maintain high standards of data accuracy and issue tracking.

Conhecimentos

L1/L2 support

Incident management

Analytics

Descrição da oferta de emprego

PrimeIT, based in Porto, seeks a Helpdesk/Callcenter professional with 3–6 years of IT support experience to assist international projects. You will deliver L1/L2 IT helpdesk services and analyze incidents to provide timely resolutions.

Fluency in French (B2) is mandatory. Salary ranges from €1,200 to €2,000 base, plus a Food Allowance and Flex Benefits, reflecting a mid-level role with growth opportunities.