Technical Support Specialist

PrimeIT; Porto; Presencial; EUR 13 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food Allowance

Flex Benefits

Resumo da oferta

PrimeIT, based in Porto, seeks a Helpdesk/Callcenter professional with 3–6 years of IT support experience to assist international projects. You will deliver L1/L2 IT helpdesk services and analyze incidents to provide timely resolutions.

Fluency in French (B2) is mandatory. Salary ranges from €1,200 to €2,000 base, plus a Food Allowance and Flex Benefits, reflecting a mid-level role with growth opportunities.

Qualificações

• 4+ years of experience as IT Helpdesk/Support Technician (L1/L2) within the IT field.
• Experience handling L1/L2 incidents with good analytical skills.
• French language at B2 level is mandatory.

Responsabilidades

• Provide L1/L2 IT helpdesk support for international projects.
• Analyze, triage and resolve IT incidents and service requests.
• Maintain high standards of data accuracy and issue tracking.

Conhecimentos

L1/L2 support

Incident management

Analytics

Descrição da oferta de emprego

Would you like to join a rapidly expanding company?

What if we told you that, in just 19 years, PrimeIT has grown to 2430 employees?

Imagine being part of this story.

Discover the 10 benefits of being a Primer ( https://www.youtube.com/watch?v=QoHqgxFZHew) and see why we are much more than just a technology company.

We are looking for a Helpdesk/Callcenter with:

• Over 4 years of experience acting as Support Technician within the IT field.
• Expertise in L1/L2 incident.
• High analytics capacity.
• French: B2 (mandatory).

Location: Porto

Project Type: International

Level of Experience: Mid (3 to 6 years)

Salary Package & Benefits: €1,200 to €2,000 (salary base) + Food Allowance + Flex Benefits

Need more reasons?