Arabic-Speaking Social Ads Support Pro

Recruityard; Lisboa; Presencial; EUR 21 000 - 27 000; Tempo parcial

Resumo da oferta

Recruityard in Lisbon is seeking a B2B support professional to assist advertisers on social media advertising products. You will handle end-to-end troubleshooting via email and chat and collaborate with Product Operations and Engineering to resolve queries.

The role emphasizes customer satisfaction, education of advertisers on product features with technical specialists, and contributing to service improvements from day one.

Qualificações

• Experience in paid campaign management.
• Marketing degree or related field.
• Experience in Digital Marketing.
• Background in a Contact Centre or Advertising Tech.
• Arabic (C1) and English (B2) language proficiency.

Responsabilidades

• Handle end-to-end troubleshooting and customer support via email and chat.
• Collaborate with Product Operations and Engineering to resolve queries.
• Drive customer satisfaction across the full case journey.
• Educate advertisers on product features with technical specialists.
• Contribute to service-improvement initiatives from day one.

Conhecimentos

Paid campaigns

Digital marketing

Customer service

Formação académica

Marketing degree

Descrição da oferta de emprego

Recruityard in Lisbon is seeking a B2B support professional to assist advertisers on social media advertising products. You will handle end-to-end troubleshooting via email and chat and collaborate with Product Operations and Engineering to resolve queries.

The role emphasizes customer satisfaction, education of advertisers on product features with technical specialists, and contributing to service improvements from day one.