Arabic-Speaking Social Media Advertising Support Specialist

Recruityard; Lisboa; Presencial; EUR 21 000 - 27 000; Tempo parcial

Resumo da oferta

Recruityard in Lisbon is seeking a B2B support professional to assist advertisers on social media advertising products. You will handle end-to-end troubleshooting via email and chat and collaborate with Product Operations and Engineering to resolve queries.

The role emphasizes customer satisfaction, education of advertisers on product features with technical specialists, and contributing to service improvements from day one.

Qualificações

• Experience in paid campaign management.
• Marketing degree or related field.
• Experience in Digital Marketing.
• Background in a Contact Centre or Advertising Tech.
• Arabic (C1) and English (B2) language proficiency.

Responsabilidades

• Handle end-to-end troubleshooting and customer support via email and chat.
• Collaborate with Product Operations and Engineering to resolve queries.
• Drive customer satisfaction across the full case journey.
• Educate advertisers on product features with technical specialists.
• Contribute to service-improvement initiatives from day one.

Conhecimentos

Paid campaigns

Digital marketing

Customer service

Formação académica

Marketing degree

Descrição da oferta de emprego

We're looking for B2B support professionals to join a team supporting advertisers on social media advertising products.

What you'll do:

• Handle end-to-end troubleshooting and customer support for advertising products via email and chat
  
• Collaborate with internal Product Operations and Engineering teams to resolve technical and product queries
  
• Drive customer satisfaction and ensure service quality throughout the full case journey
  
• Partner with technical specialists to educate advertisers on product features
  
• Contribute to service improvement initiatives from day one
  

What we're looking for:

• Mandatory: experience in paid campaign management
  
• Degree in Marketing or related field
  
• Experience in Digital Marketing
  
• Background in a Contact Centre or Advertising Tech environment
  
• Fluency with social media platforms and basic understanding of digital advertising
  
• Strong customer service orientation and ability to work independently and in a team
  
• Languages needed: Arabic (C1) + English (B2)
  

Contract: 6 months

Schedule: Monday to Sunday, rotating shifts between 07:00–19:00 (07:00–16:00 / 10:00–19:00). Future shift: 24/7 rotative with 2 rotative days off

Location: Lisbon, on-site