Arabic (Egypt, Jordan and UAE) Speaking Customer Support Specialist

CallForTalents; Lisboa; Presencial; EUR 20 000 - 27 000; Tempo integral

Resumo da oferta

CallForTalents is hiring an Arabic-speaking Customer Service Specialist in Lisbon to support B2B advertisers on a leading social platform. You will troubleshoot issues end-to-end via email and chat, handling technical and product queries while collaborating with Product Operations and Engineering to resolve cases.

Fluent Arabic (C1/C2) and English are required, with prior paid campaign management and digital marketing experience. This role is onsite in Lisbon for a 6-month contract starting ASAP.

Qualificações

• Experience in paid campaign management.
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Experience in a Contact Centre or Advertising Tech.
• Fluent Arabic (C1/C2) and English.
• Strong customer service orientation and communication skills.
• Ability to work independently and in a team.
• Knowledge of social media platforms.

Responsabilidades

• Take an active role in identifying opportunities to enhance service quality and improve the advertiser experience.
• Handle and resolve end-to-end product troubleshooting via email and chat channels.
• Provide customer support for a wide range of advertising products, including technical and product-related queries.
• Collaborate with internal Product Operations and Engineering teams to drive timely resolution of open cases.
• Ensure high customer satisfaction levels through consistent communication and quality support throughout the case lifecycle.
• Meet productivity targets and service level metrics, contributing to Best-in-Class support performance.
• Partner with technical specialists to educate advertisers on product features, campaign setup, and common issue categories.

Conhecimentos

Arabic (C1/C2)

Customer service

Digital marketing

Paid campaign management

Problem solving

Communication skills

Team collaboration

Formação académica

Marketing degree

Descrição da oferta de emprego

Arabic (Egypt, Jordan and UAE) Speaking (Social Media & B2B Support)

Location: Lisbon, Portugal (On-site)

Contract Type: 6-month contract

Start: ASAP

Work Model: Onsite only

About The Role

We are looking for a Arabic-speaking Customer Service Specialist to support our client’s B2B advertisers on one of the world’s leading social media platforms.

You will be responsible for end-to-end product troubleshooting, handling advertiser inquiries, and providing high-quality customer support related to digital advertising products.

Confidential information: the name of the client must not be disclosed.

Key Responsibilities

• Take an active role in identifying opportunities to enhance service quality and improve the overall advertiser experience.
• Handle and resolve end-to-end product troubleshooting via email and chat channels.
• Provide customer support for a wide range of advertising products, including technical and product-related queries.
• Collaborate closely with internal Product Operations and Engineering teams to drive timely resolution of open cases.
• Ensure high customer satisfaction levels through consistent communication and quality support throughout the case lifecycle.
• Meet productivity targets and service level metrics, contributing to Best-in-Class support performance.
• Partner with technical specialists to educate advertisers on product features, campaign setup, and common issue categories.

Requirements

• Experience in paid campaign management is mandatory.
• Degree in Marketing or a related field.
• Experience in Digital Marketing.
• Previous experience in a Contact Centre or Service Program for an Advertising Tech company.
• Fluent knowledge of social media platforms and basic understanding of digital advertising concepts.
• Strong customer service orientation, with excellent problem-solving and communication skills.
• Ability to work independently as well as in a collaborative team environment.
• Fluent Arabic (C1/C2) and good command of English.