Arabic-Speaking Social Ads Support Specialist

smart-recruitments; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Job summary

smart-recruitments in Lisbon, Portugal, is hiring for a B2B support role to assist advertisers using social media advertising products. You will handle end-to-end troubleshooting via email and chat, collaborating with Product Operations and Engineering to resolve queries, and driving customer satisfaction across the full case journey.

Required: experience in paid campaign management, a marketing degree, digital marketing background, and fluency in Arabic (C1) and English (B2).

Qualifications

• Mandatory: experience in paid campaign management.
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Background in a Contact Centre or Advertising Tech environment.
• Fluency with social media platforms and basic understanding of digital advertising.
• Strong customer service orientation and ability to work independently and in a team.

Responsibilities

• Handle end-to-end troubleshooting and customer support for advertising products via email and chat.
• Collaborate with internal Product Operations and Engineering teams to resolve technical and product queries.
• Drive customer satisfaction and ensure service quality throughout the full case journey.
• Partner with technical specialists to educate advertisers on product features.
• Contribute to service improvement initiatives from day one.

Skills

Paid campaign management

Customer service

Team collaboration

Education

Bachelor's degree in Marketing or related field

Job description

smart-recruitments in Lisbon, Portugal, is hiring for a B2B support role to assist advertisers using social media advertising products. You will handle end-to-end troubleshooting via email and chat, collaborating with Product Operations and Engineering to resolve queries, and driving customer satisfaction across the full case journey.

Required: experience in paid campaign management, a marketing degree, digital marketing background, and fluency in Arabic (C1) and English (B2).