Arabic Technical Support Agent - Digital Marketing (Lisbon)

CB Talents SP; Lisboa; On-site; EUR 14,000 - 16,000; Full time

Benefits offered by this job

Health Insurance after 6 months

Relocation package

Flight ticket reimbursement

Accommodation support

Job summary

CB Talents SP in Lisbon is seeking an Arabic-speaking Technical Customer Support agent to handle inquiries via phone, email and chat. You will manage pre-sales questions, troubleshoot technical issues, and document cases while ensuring high customer satisfaction.

The role requires native Arabic and English (B2), marketing/DM background, and experience in a digital advertising environment. On-site in Lisbon with relocation support and benefits.

Qualifications

• Native Arabic speaker with English at least B2.
• Experience in technical customer support is a plus.
• Experience in paid campaign management is mandatory.
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Contact Center experience in an Advertising Tech environment is an advantage.
• Familiarity with social media platforms and digital advertising.
• Strong customer service and communication skills.
• Team player with the ability to work independently.

Responsibilities

• Support customers via phone, email, chat, and social messaging channels
• Handle pre-sales questions, technical troubleshooting, and general inquiries
• Ensure excellent customer satisfaction and case documentation
• Escalate complex issues when necessary
• Manage ticket queues and collaborate with internal teams

Skills

Arabic language

English (B2)

Customer service

Communication

Teamwork

Education

Marketing degree or related field

Job description

CB Talents SP in Lisbon is seeking an Arabic-speaking Technical Customer Support agent to handle inquiries via phone, email and chat. You will manage pre-sales questions, troubleshoot technical issues, and document cases while ensuring high customer satisfaction.

The role requires native Arabic and English (B2), marketing/DM background, and experience in a digital advertising environment. On-site in Lisbon with relocation support and benefits.