Arabic & English-Speaking Customer Service Representative

Savior Artigos Texteis Lda; Lisboa; Sur place; EUR 20 000 - 32 000; Plein temps

Résumé du poste

Savior Artigos Texteis Lda in Lisbon seeks an Arabic & English-speaking Customer Service Representative to join an international team. You will support customers in Arabic and English and assist with digital advertising products and services.

Responsibilities include handling inquiries, guiding customers through ad campaigns, and working with internal teams to resolve complex issues, ensuring high satisfaction levels in a fast-paced environment.

Qualifications

• Fluent Arabic and English required.
• Degree in Marketing or related field.
• Previous experience managing paid advertising campaigns is mandatory.
• Experience in Digital Marketing.
• Experience in a contact centre or service environment related to advertising technology is an advantage.
• Good knowledge of social media platforms.
• Basic understanding of digital advertising.
• Strong customer service orientation.

Responsabilités

• Provide customer support in Arabic and English.
• Assist customers with digital advertising products and services.
• Handle customer inquiries and provide appropriate solutions.
• Support customers with campaign-related questions.
• Troubleshoot and resolve customer issues.
• Provide guidance on advertising tools and processes.
• Maintain a high level of customer satisfaction.
• Work effectively with internal teams to resolve complex cases.

Connaissances

Arabic

English

Customer service

Paid advertising

Teamwork

Formation

Degree in Marketing or related field

Description du poste

About The PositionWe are looking for an

About The PositionWe are looking for an Arabic & English-Speaking Customer Service Representative to join an international customer service team in Lisbon. In this role, you will support customers in Arabic and English and assist with digital advertising-related products and services. Responsibilities

• Provide customer support in Arabic and English.
• Assist customers with digital advertising products and services.
• Handle customer inquiries and provide appropriate solutions.
• Support customers with campaign-related questions.
• Troubleshoot and resolve customer issues.
• Provide guidance on advertising tools and processes.
• Maintain a high level of customer satisfaction.
• Work effectively with internal teams to resolve complex cases.

Requirements

• Fluent Arabic and English.
• Degree in Marketing or a related field.
• Previous experience managing paid advertising campaigns is mandatory.
• Experience in Digital Marketing.
• Experience in a contact centre or service environment related to advertising technology is an advantage.
• Good knowledge of social media platforms.
• Basic understanding of digital advertising.
• Strong customer service orientation.
• Ability to work independently and as part of a team.