Customer Support for Digital Advertisers – Arabic Market

Talentrail

Lisboa

On-site

EUR 22,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Monthly meal allowance

Holiday/Christmas bonuses

Private health insurance

22 vacation days plus public holidays

Possibility of company accommodation

Job summary

A leading company in Lisbon seeks motivated individuals for a Customer Support role in the Arabic market. The role involves providing technical assistance and support to advertisers on a major social media platform. Candidates must possess strong communication skills in Arabic and English, with a commitment to client satisfaction.

Qualifications

Arabic (C2) and English (B2 or higher) required.
Entry-level position, seeking motivated individuals.

Responsibilities

Support businesses via chat, email, and phone.
Troubleshoot advertising-related issues.
Assist clients with pre-sales and post-sales inquiries.

Skills

client satisfaction

multitasking

communication

troubleshooting

post-sales

advertising

arabic

advertising tools

customer support

technical assistance

problem solving

multilingual communication

Job description

Customer Support for Digital Advertisers – Arabic Market

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This range is provided by TalenTrail. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Lisbon, Portugal

Languages Required: Arabic (C2) and English (B2 or higher)

Position Type: Full-time (40 hours/week), Rotating Shifts

Role Overview

We are seeking motivated individuals to join a multilingual support team focused on assisting advertisers on a major social media platform. In this position, you will provide post-sales support and technical assistance to businesses using the platform's advertising tools.

Your main goal will be to ensure client satisfaction by resolving technical issues, offering clear guidance, and optimizing their experience with the platform.

Key Responsibilities

Support small and medium-sized businesses via chat, email, and outbound phone calls
Troubleshoot advertising-related issues and provide solutions
Assist clients with both pre-sales and post-sales inquiries
Offer guidance on platform tools and features
Identify common problems and suggest improvements
Work with multiple support tools and manage several tasks simultaneously

What We Offer

Full-time position with a Portuguese employment contract
Rotating shifts, Monday to Sunday
Monthly meal allowance and holiday/Christmas bonuses
Private health insurance (after contract signature and documentation)
22 vacation days per year, plus Portuguese public holidays
Possibility of company-provided accommodation for eligible international hires
Dynamic and multicultural work environment
Office located in a central and well-connected area of Lisbon

Workplace Access

Metro and Train Station: Entrecampos
Bus lines with extended schedules available

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Skills: client satisfaction,multitasking,communication,troubleshooting,post-sales,advertising,arabic,advertising tools,customer support,technical assistance,problem solving,multilingual communication

Seniority level