Arabic/English Customer Service Rep.- Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus system

Structured training and onboarding

Career development opportunities

Supportive and multicultural team culture

Job summary

CB Talents SP is hiring Customer Service Representatives to join an international support team in Lisbon. The role involves delivering high-quality customer support while working within a multicultural team. Candidates should be fluent in Arabic and English and possess strong communication skills.

The position emphasizes career development and includes a competitive salary and performance-based bonuses. Interested individuals are encouraged to apply and develop their career in a structured support environment.

Qualifications

• Arabic and English communication skills required.
• Strong communication and problem-solving skills.
• Previous customer service experience is an advantage.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and timely customer support.
• Assist customers with issue resolution and service-related questions.
• Escalate complex cases to relevant internal teams.
• Maintain proper documentation of customer interactions.
• Ensure high standards of customer satisfaction.

Skills

Arabic communication skills

English communication skills

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Job description

We are currently hiring Customer Service Representatives to join an international support team based in Lisbon. This role is focused on delivering high-quality customer support in a structured and professional environment.

This position offers the opportunity to work within a multicultural team supporting global customers while developing your career in customer service operations.

What You Will Do

• Handle customer inquiries via phone, email, and chat in Arabic and English
• Provide accurate and timely customer support
• Assist customers with issue resolution and service-related questions
• Escalate complex cases to relevant internal teams when required
• Maintain proper documentation of customer interactions
• Ensure high standards of customer satisfaction and service quality

Requirements

• Arabic and English communication skills required
• Currently based in Lisbon, Portugal
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Ability to work in a structured support environment
• Previous customer service experience is an advantage but not mandatory

What We Offer

• Competitive salary package
• Performance-based bonus system
• Structured training and onboarding
• Career development opportunities in an international environment
• Supportive and multicultural team culture

If you are interested in building your career in customer service within an international team based in Lisbon, we would like to hear from you