AR Credit Card Officer

Europcar Services Unipessoal LDA.; Portugal; Presencial; EUR 22 000 - 30 000; Tempo integral

Resumo da oferta

Europcar Mobility Group is seeking an SSC AR Credit Card Clerk L1 to support day-to-day credit card AR activities within the Billing team. You will help ensure accurate transaction processing, compliance with internal controls, and timely month-end reporting.

The role requires attention to detail, basic accounting knowledge, and fluency in English. Ideal candidates will have an AR/finance orientation and be comfortable using Oracle Financial Applications, Excel, and Google/Microsoft tools.

Qualificações

• Finance, Commerce, or Business Administration Degree, or currently pursuing a relevant qualification
• Experience in Accounts Receivable is a plus
• Basic experience in accounting

Responsabilidades

• Administer and respond to routine enquiries regarding credit card transactions and charges
• Process credit card transactions submitted for payment through banking platforms
• Support the processing of credit card refunds in accordance with company procedures
• Allocate credit card payments against the appropriate customer accounts and debts
• Assist in investigating basic transaction discrepancies and payment issues
• Support chargeback administration activities and documentation gathering
• Process penalty charge transactions and related customer account updates
• Maintain accurate records of credit card transactions and customer communications
• Liaise with internal departments to resolve routine payment-related queries
• Ensure compliance with company policies, internal controls, and applicable regulatory requirements
• Support month-end activities and operational reporting requirements
• Escalate complex issues and exceptions to senior team members when required
• Contribute to maintaining accurate and up-to-date process documentation

Conhecimentos

Fluent English

Attention to detail

Problem-solving

Good communication

Account analysis

Formação académica

Finance, Commerce, or Business Admin Degree, or pursuing qualification

Ferramentas

Oracle Financial Applications

Excel

Google tools

Microsoft tools

Descrição da oferta de emprego

Job Description Join Our Team as an SSC AR Credit Card Clerk L1 – Drive Accuracy and Support in Finance Operations! Are you passionate about finance, customer service, and ensuring accurate transaction processing? We are looking for a talented SSC AR Credit Card Clerk L1 to join our Billing team within the broader Finance function. In this role, you will play a key part in supporting day-to-day credit card-related Accounts Receivable activities in our Shared Service Center, ensuring compliance, accuracy, and excellent service.

Key Areas of Responsibility

• Administer and respond to routine enquiries regarding credit card transactions and charges
• Process credit card transactions submitted for payment through banking platforms
• Support the processing of credit card refunds in accordance with company procedures
• Allocate credit card payments against the appropriate customer accounts and debts
• Assist in investigating basic transaction discrepancies and payment issues
• Support chargeback administration activities and documentation gathering
• Process penalty charge transactions and related customer account updates
• Maintain accurate records of credit card transactions and customer communications
• Liaise with internal departments to resolve routine payment-related queries
• Ensure compliance with company policies, internal controls, and applicable regulatory requirements
• Support month-end activities and operational reporting requirements
• Escalate complex issues and exceptions to senior team members when required
• Contribute to maintaining accurate and up-to-date process documentation

What We’re Looking For

We are seeking a detail-oriented and proactive individual who is eager to grow in a finance support role. You should be comfortable handling routine administrative tasks, communicating effectively with both internal teams and customers, and maintaining a high standard of accuracy in all your work. The ideal candidate thrives in a collaborative environment and is committed to upholding compliance and internal controls.

Ideal Experience

• Finance, Commerce, or Business Administration Degree, or currently pursuing a relevant qualification
• Experience in Accounts Receivable is a plus
• Basic experience in accounting

Skills & Competencies

• Ability to quickly become a proficient user of Oracle Financial Applications
• Good communication skills
• Good knowledge of Google and Microsoft tools (Excel is required)
• Account analysis
• Problem-solving
• Attention to detail
• Fluent in English

Why Join Us?

Become part of a dynamic finance team where your attention to detail and commitment to accuracy will make a real impact. You’ll gain valuable experience in a collaborative Shared Service Center environment, with opportunities to develop your skills and grow your career. We offer a supportive workplace focused on compliance, professional growth, and operational excellence. Join us and help shape the future of our finance operations!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a “value for money” positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era!